In accordance with article L222-7 of the Consumer Code, you have a period of 14 (fourteen) calendar days after receipt of the package to exercise your right of withdrawal.

Please send an email to mjoycreation@gmail.com in advance to organize the return as best as possible.

To exercise this right, the jewelry must be in perfect condition, unworn and undamaged, and returned in its original packaging. A right of refusal of reimbursement will apply if the points mentioned above are not respected.

Return costs are the responsibility of the Customer.

The refund of the returned Product (excluding delivery costs) will be made by bank transfer to the card used to pay for the order. The refund will be made within a maximum of 14 (fourteen) days after receipt of the returned package and after verification that it meets the criteria mentioned above.

Jewelry that has been discounted, personalized (size, name, color, etc.), or part of a promotional offer (gift, contest) cannot be returned. For hygiene reasons, earrings cannot be returned for exchange or refund.

M'Joy Creation does not offer product exchanges. You must return the product by sending your request in advance to mjoycreation@gmail.com and placing a new order on the website.

A little tip: remember to pack your jewelry well, tape the envelope, and only send it with tracked delivery (Colissimo or tracked letter). Also, be sure to keep proof of shipment.